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Table of Contents - Shipment

Table of Contents - Delivery

Shipment - Info

How do we ship the products?

Tommaso

Wine, Vinegar and olive Oil: They are shipped in safe cardboard packaging, specially designed and patented by third-party companies, from which we obtain supplies.

Jams, sauces, ragu, and others: They are wrapped in wooden packaging straw thus protecting your products from any inconvenience during transport.

Pasta: The pasta, as well as the sauces and jams, will be shipped in maximum safety thanks to the wooden packing straw.

Fresh Truffles: Passione Toscana does not directly ship fresh truffles, these shipments are made directly by the San Miniato truffle hunters on the morning of collection. By doing so, we guarantee the highest quality, as the truffle can be consumed within 7-8 days of collection

Cheeses: The cheeses are all vacuum-packed or in heat-sealed packaging.

Cold cuts: We ship cold cuts and cheeses providing us with all the necessary precautions to maintain the quality of the product.

 

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Are our packaging environmentally sustainable?

Tommaso

Yes, absolutely! Passione Toscana Since November 2019, it has adopted the 100% green Eco-sustainable packaging policy, through three simple steps: the use of exclusively cardboard boxes, wooden straw for packaging, eco-sustainable adhesive tape.

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Do we use refrigerated transport?

Tommaso

No, all the products we sell are seasoned and by law they must not be transported at controlled temperature in a refrigerated truck. The temperature does not affect the quality of the products but it is the sudden temperature change that deteriorates the quality.

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How much does shipping cost and where do you ship?

Tommaso

We ship to the following countries:  
Austria, Belgium, Czech Republic, Hungary, Monaco,Italy Portugal, France, Germany, Luxembourg, the Netherlands, Great Britain, Spain, Serbia, Croatia, Denmark, Ireland, Bulgaria, Sweden, Slovakia, San Marino, Poland and Romania. (Soon North America  and Asia)

We ship to the following countries: Switzerland – Our Swiss E-commerce is Coming Soon. 

Shipping prices are as follows: Italy from € 5, Free for orders over € 100
For all other countries the shipping cost is calculated based on the weight of the products ordered.

Any Questions? Make Your Request

Delivery - Info

What are the preparation and delivery times?

Tommaso

After receiving the order (and payment confirmation), we prepare the shipment in 24h and then deliver it to the couriers with whom we collaborate for the delivery, which will be finalized approximately from 24 / 72h or (96h total) on working days. We ship with BRT-DPD, GLS and DHL.

As soon as the order is shipped, we will send you an email with the tracking code.

If an order is placed on the weekend (or on holidays) or Thursday, the preparation and subsequent shipment will be made on the first available working day. If you pay by bank transfer, your order will not be shipped until payment is received received in our bank account. When you place the order, leave an address where you are sure to be there at the time of delivery, otherwise the package will be taken to a collection center.In the event of seasonal peaks, the preparation and delivery times will they could stretch. We advise you to order in advance.The producers are artisanal and small, have production times that can vary and be longer than normal. In case of lack of a product, we will contact you to inform you of the delay and propose suitable solutions.

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I have not yet received my order and I have no more news, why?

Tommaso

If you have not yet received communications regarding the shipment of the order, it means that it is still being prepared. For information on this, please contact us via email or live chat and we will be happy to assist you!

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Can I have my order delivered to a collection point?

Tommaso

Yes of course, send us an email to info@passionetoscana.com, on live chat or via Request on this page, and we will notify the couriers. You can also write it in the order notes.

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Our couriers:

Tommaso

Unfortunately, we are not responsible for courier activities and their delivery methods, we do our best to select partners who demonstrate efficiency and quality in deliveries, but there can always be errors even among the best!
Furthermore, we are not responsible for delays in case of important events (strikes, parties, bad weather, shipping peaks). We are responsible for packing the goods safely.

Any Questions? Make Your Request

Table of Contents - Shipment

Table of Contents - Delivery