Table of Contents
What does "available on backorder" mean?
If you have ordered a product and on the website and in the confirmation email is “available on backorder” or “backordered” means that at the time of ‘order that particular product is not present in our warehouse and then the preparation of’ order will slip until the time of receipt (in our warehouse) of the product itself, this takes an average of 48h. In the event that the product should not be available you will be contacted to find a solution.
How can I change the order I placed?
It is possible to modify the order you have made (change delivery address or add / remove a product) before it is shipped? Yes! Send us an email to firstname.lastname@example.org and we will make the changes you have requested.
How can I cancel my order?
How can i use coupon codes?
If you have a promotional code you can use it to make your purchases on Passione Toscana.
You can add the codes in the dedicated space on the Cart page
To accumulate more codes, just insert the first one, click on “Apply coupon”, cancel it and repeat the procedure for all the other codes.
Is it possible to request a gift pack?
Yes sure. There are several ways, send us an email to email@example.com, write us in chat, or during the purchase enter your specific requests in the order notes, and we will try in every way to fulfill them!
Can I request an invoice for an order?
Of course, during the order enter the company data which are indicated as (Optional), then after completing the order, send us an email to firstname.lastname@example.org and we will send you the electronic invoice, as requested.
On Passione Toscana, you can pay using your credit card or debit (Mastercard, Visa and American Express), PayPal or bank transfer. We comply with all the latest safety standards (SCA). Transactions are controlled and managed by Stripe, PayPal and Banco Sella. Your data is always safe.
Can I create my Passione Toscana account?
Yes! You can register on Passione Toscana in two different ways: During the checkout phase, or from the Passione Toscana Home Page, at the bottom of the page you will find the word “My Account” by clicking on it you will be taken to the dedicated page and by entering your email you will receive your password personal and you can register.